Privacy Policy

At Pye Estate Agents, we are committed to safeguarding your privacy. This privacy policy outlines how we collect, use, and share personal information through our website and services. We only collect information necessary to provide you with the products, services, or information you have requested, or may require, in relation to the property sector.

The Type of Personal Information We Collect

We currently collect and process the following types of personal data:

Personal identifiers, contacts, and characteristics (e.g. name, phone number, and contact details)
Personal email addresses and home/business postal addresses
Identity documents such as passports and driving licences
Utility bills or bank statements for proof of address
Website usage data and social media interaction statistics

How We Collect and Use Your Personal Information

Most of the personal information we process is provided directly by you for one or more of the following purposes:

To register your interest in our services
To collaborate on marketing, promotional, or service-related projects

We may also collect personal data indirectly from:

Public databases
Marketing or subscription-based databases
Linked marketing platforms or property portals

We use this information to provide you with relevant property services or marketing information tailored to your needs.

We may share your information with trusted third parties, but only where you have given us permission—either verbally or in writing—or where legally required, such as in compliance with industry regulators like The Property Ombudsman.

Our Legal Bases for Processing Personal Information

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases for processing your data:

(a) Consent – You may withdraw your consent at any time by contacting us using the details below.
(b) Contractual obligation – Processing is necessary for a contract with you.
(c) Legal obligation – We are legally required to process certain information.
(d) Vital interests – Processing may protect someone’s life in certain situations.
(e) Public task – Occasionally required for a task carried out in the public interest.
(f) Legitimate interests – We have a legitimate business interest to process your data.

How We Store Your Personal Information

Your personal information is stored securely on our systems.

We retain your data only as long as it is required for the relevant purpose. Once it becomes redundant, we will delete your information securely—this includes destroying physical records using confidential waste disposal and removing digital records from our cloud systems and CRM platform.

Your Data Protection Rights

Under data protection law, you have the following rights:

Right of access – You can request a copy of the personal data we hold about you.
Right to rectification – You can ask us to correct inaccurate or incomplete data.
Right to erasure – You can request deletion of your data in certain circumstances.
Right to restrict processing – You can request that we limit how your data is used.
Right to object to processing – You can object to our use of your data in certain scenarios.
Right to data portability – You can request that your data be transferred to another organisation or to yourself.

You do not have to pay to exercise your rights. If you make a request, we will respond within one month.

To make a data rights request, please contact:

Name: Will Pye

Email: will@pyeestateagents.co.uk

How to Make a Complaint

If you have any concerns about how we use your personal information, please contact us directly:

Name: Will Pye

Email: will@pyeestateagents.co.uk

If you are not satisfied with our response, you can also raise your complaint with the Information Commissioner’s Office (ICO):

ICO Contact Details:

Information Commissioner’s Office

Wycliffe House